Conditions & Terms of Sales
Chapter 1: Order Placement and Personalization
1.1 Image Tribe Custom Products
Image Tribe, herein referred to as "the Company," specializes in the meticulous creation of personalized products utilizing images submitted by esteemed customers. Upon placing an order with the Company, it is imperative that the customer ensures possession of the requisite rights for the usage and reproduction of the provided images. The Company expressly reserves the right to reject orders that violate copyright or intellectual property rights.
Chapter 2: Creation and Printing
2.1 Commitment to Quality
The Company's unwavering commitment to quality propels the on-demand creation of products tailored to the unique specifications of the customer. This personalized approach facilitates the delivery of distinctive, high-quality items meticulously crafted to immortalize the customer's memories and moments with unparalleled precision.
Chapter 3: Refunds and Returns
3.1 Product Defects
In the unlikely event that a customer receives a product manifesting a discernible defect or quality issue, the customer is required to promptly notify the dedicated customer support team at [email protected] within 30 days of receiving the order. The Company pledges to collaborate with the customer to expeditiously address the identified issue.
3.2 Refund and Return Policy
Due to the highly personalized nature of the Company's products, created on demand, refunds or returns are generally not offered unless the product exhibits clear defects. Customers are strongly encouraged to thoroughly review their customization choices before finalizing an order to ensure complete satisfaction.
Chapter 4: Shipping
4.1 Delivery Experience
The Company is dedicated to providing customers with a timely and dependable delivery experience. The average shipping time is 4 business days. It may take longer depending of the stock and your location. We do our best to comply with it. You can track your order status at any time by signing in with your email and going to "My Orders" page.
Chapter 5: International Shipping
5.1 Global Accessibility
While the primary focus is serving customers in the USA, the Company is actively exploring options for international shipping to extend its services globally. Updates regarding international shipping availability will be communicated as the Company endeavors to make its products accessible worldwide.
Chapter 6: Privacy and Data
6.1 Data Handling
Image Tribe affirms its commitment to safeguarding customer privacy and data. The Company assures customers that uploaded images are retained only for the duration necessary for the creation of custom products. For a comprehensive understanding of data handling practices, customers are directed to review the Privacy Policy.
Chapter 7: Contact Information
7.1 Customer Support
For inquiries, concerns, or assistance, the dedicated customer support team is readily available. Customers are encouraged to contact [email protected] for prompt assistance. The Company prioritizes customer satisfaction and is committed to offering the necessary support.
Chapter 8: Agreement and Updates
8.1 Agreement to Sales Terms
By proceeding with a purchase from Image Tribe, customers signify their unequivocal agreement to adhere to these Sales Terms and Conditions. These terms are subject to periodic updates, and it is the customer's responsibility to review them before each purchase. Continued utilization of the Company's services and products implies acceptance of any revised terms.
Chapter 9: Conclusion
9.1 Appreciation
The Company expresses gratitude for choosing Image Tribe for personalized product needs. The Company is eager to serve customers and facilitate the creation of exceptional keepsakes that commemorate their most cherished memories.
Legal Information
Terms and Conditions
By using the Image Tribe website and services, you agree to abide by our Terms and Conditions. These terms outline the rules, rights, and responsibilities governing your use of our platform, as well as your interactions with our products and services.
All images used on the Image Tribe website are for illustrative purposes only. While we strive to provide accurate representations of our products, the actual product may vary in color, design, and appearance. We do not guarantee that the images will precisely match the final product.
Privacy Policy
Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information when you visit our website and use our services. We are committed to ensuring the confidentiality and security of your data.
Cookie Policy
Image Tribe employs cookies to enhance your browsing experience. Our Cookie Policy clarifies how cookies are used, the information they gather, and how you can manage your cookie preferences when using our website.
Intellectual Property Rights
Image Tribe respects the intellectual property rights of others, and we request that you do the same. Our policy outlines how we handle intellectual property concerns, including copyright infringement claims.
Dispute Resolution
In the event of a dispute related to our products or services, we encourage amicable resolution through negotiation or mediation. Please review our Dispute Resolution policy for more information on resolving issues without litigation.
Limitation of Liability
Our Limitation of Liability clause outlines the extent of our responsibility for any damages or losses incurred while using our products or services. We recommend familiarizing yourself with this policy for a clear understanding of our legal obligations.
Changes to Legal Information
Image Tribe reserves the right to modify, update, or revise any legal information presented on our website. Any changes will be communicated through our website, and your continued use of our services implies your acceptance of these modifications.
