Frequently Asked Questions (FAQ)

General Questions

1. What is Image Tribe?

Image Tribe is an online store that specializes in creating personalized and custom products, including puzzles, mugs, and greeting cards, using images provided by our customers.

2. Where are your products manufactured?

Our products are printed on demand in the United States. This allows us to ensure high-quality craftsmanship and quick delivery to our customers.

3. What happens to the images I provide?

We take your privacy seriously. Your images are not stored beyond the necessary use for creating your custom products. Rest assured, your personal photos and images are handled with the utmost care and respect for your privacy.

Ordering and Shipping

4. How long does it take to receive my order?

We understand the importance of timely delivery. Shipping to the USA typically takes 5-10 business days from the date of your order. Please note that delivery times may vary depending on the product, customization options, and your location.

5. Do you offer international shipping?

Currently, we primarily serve customers in the USA. However, we are actively exploring options for international shipping, so stay tuned for updates!

6. Can I track my order?

Yes, you can! Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your delivery.

Customization and Products

7. What kind of products do you offer for customization?

We offer a range of customizable products, including puzzles, mugs, and greeting cards. You can transform your images into unique gifts or personalized items for your own use.

8. Can I see a preview of my customized product before ordering?

Yes, we offer a preview feature for many of our products. After uploading your image and selecting your customization options, you can typically see a preview of how your product will look before finalizing your order.

9. How do I place an order?

It's easy! Select the product you want to customize, upload your image, choose your customization options, and add the item to your cart. Follow the checkout process to complete your order.

Returns and Customer Support

10. What is your return policy?

We want you to be happy with your purchase. If you have any issues with your order, please reach out to our customer support team, and we will do our best to resolve any concerns. You can find more details about our return policy on our Returns and Refunds page.

11. How can I contact customer support?

We're here to assist you! You can contact our customer support team by emailing [email protected]. We aim to respond to your inquiries as quickly as possible.

If you have any more questions or need assistance with anything not covered here, please don't hesitate to reach out to us. We're here to make your Image Tribe experience as enjoyable and stress-free as possible!